The best way to get Free Support from us is to copy anything found on the Logs tab (which is hidden by default) and email it to [email protected].

Follow these steps:

1. Go to Your Postamatic Sheet

2. Click on All Sheets

https://images.tango.us/public/screenshot_4dc85caa-9dda-4255-9d5b-ebdfaede7af1?fm=png&crop=focalpoint&fit=crop&fp-x=0.0348&fp-y=0.9843&fp-z=3.2430&w=1200&mark-w=0.2&mark-pad=0&mark64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmsucG5n&ar=5026%3A2608

3. Click on Logs

https://images.tango.us/public/screenshot_1ae74935-e18f-42e4-a673-5ea6bdda6898?fm=png&crop=focalpoint&fit=crop&w=1200&mark-w=0.2&mark-pad=0&mark64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmsucG5n&ar=5026%3A2608

4. Copy the last couple of rows from the logs Sheet

https://images.tango.us/public/screenshot_a62b1d13-4d42-4b9e-b849-3c66574c5a5a?fm=png&crop=focalpoint&fit=crop&fp-x=0.4956&fp-y=0.5383&fp-z=1.0186&w=1200&mark-w=0.2&mark-pad=0&mark64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmsucG5n&ar=5026%3A2608

1. Email what you copied in Step 4 to [email protected] and he’ll respond with a fix or a request to walk through the error.

<aside> 🚨 Make sure that whatever you copy from the logs is 100% legible (if you do a screenshot) so that we can help you!

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